"Surprisingly poor. Customer care..."
About: Queen Elizabeth I I Hospital (Welwyn Garden City) Queen Elizabeth I I Hospital (Welwyn Garden City) Welwyn Garden City AL7 4HQ
Posted via nhs.uk
What I liked
The ward is Medicals Assessment Unit - Level 3. The staff member was so rude on the 'phone. I can't believe they are being paid to do an NHS job. They simply couldn't be bothered when I rang to ask about my relative. They seemed really out out to have to actually get up and go and find out some information for me.
When my relative asked a nurse for a pillow he was told 'we don't have pillows'.(She had just finished shouting at an elderly patient who was trying to pull out his catheter). Perhaps we were meant to steal one from another patient!
What could be improved
Basic customer care skill for the staff member who was clearly too busy chatting to staff to answer the phone.
Basic care and kindness from the older members of staff.
The younger members of nursing staff were faultless.CommunicationPatient careRudeServiceBedsTelephoneNursing staff