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Lack of staff during procedures

Posted By Bagpipes

"Lack of staff during procedures"

About: Western General Hospital / Gastroenterology

(as the patient),

Referred from bowel screening Dundee for further investigation to Western General 

Phoned with date ,received bowel medicine  took it and fasted all day only to go in today and be cancelled because technician called in sick no one else available to do procedure 

Can't fault staff they were very apologetic but it was not them it caused it but lack of staff should be 2 technicians 

Don't know  when I will get a new date It only adds to stress as still don't  know what problem is 
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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 6 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 20/12/2017 at 11:02
Published on Care Opinion at 11:55

Dear Bagpipes

Thank you for sharing your feedback with us and I am so sorry to hear that your bowel screening investigation was cancelled at such short notice. The clinical team at the Western General Hospital have asked if you could please get in touch with us so that we can try to help you. Our contact details are:

Email: feedback@nhslothian.scot.nhs.uk

Telephone: 0131 536 3370

Once again, I am sorry to read what has happened.

Kind regards

Jeannette

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