"Excellent consultant, but poor communication"

About: Salisbury District Hospital / Dermatology

(as the patient),

I am currently having treatment and although the consultant is excellent and very informative, he always asks me to contact him if I have any problems.

Unfortunately, his secretary prevents me from doing this. On two separate occasions she has promised to call me back by telephone, but has failed to do so.

This is not the way to treat a patient who might be worried about their treatment.

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Response from Care Opinion

Posted on behalf of Salisbury NHS Foundation Trust:

Thank you for this feedback on your current experience here at Salisbury District Hospital. We would like to look into the problems that you are having so that we can work together to make sure you can get the information you need. Please would you telephone our Customer Care department on 0800 374208 to give us more details so that we can help you?

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