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Shocking service

Posted By Concerned of services and care

"Shocking service"

About: Croydon University Hospital / Cardiology

(as a relative),

Reported to staff that my Gran was suffering with pressure to her chest, difficulty breathing, COD sweat, light headedness and pain down her left side. Waited for 15/20mins before approaching the nurse again to find out at what point they would check my Gran for her to tell me they were busy!

My Gran had been admitted for angina and it turns out she had a stroke in their care and they had not even realised. The nurse was rude and I have no doubt that my Gran could have had a full blown heart attack and they still to now would not have checked on her unless I approached again. When asked, they had no idea what she had eaten or drank throughout the day but recorded she was eating well- turns out she hadn’t. They left her medication on the side of the table but did not check she had actually taken it- she hadn’t even known the medication was for her.

Shocking service! 

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Responses

Response from Hilary Frayne, Head of Nursing for the Emergency Department, Croydon Health Services 6 years ago
Hilary Frayne
Head of Nursing for the Emergency Department,
Croydon Health Services

Submitted on 19/12/2017 at 11:51
Published on Care Opinion at 12:07

I am sorry to hear your feedback which raises a number of concerns. It is not clear from the information provided which ward your Gran was on, or who was responsible for her care and treatment.

If you are able to contact our PALS office with more information about your Gran's stay, I will be happy to ensure that the circumstances are fully investigated. Our PALS office may be contacted by telephone on 020 8401 3210 or by email at ch-tr.pals@nhs.net. The office is open during the week from 9am to 4:45pm.

Regards

Hilary Frayne

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Response from Stroke Association, Stroke Helpline, Stroke Association 6 years ago
Stroke Association
Stroke Helpline,
Stroke Association

Submitted on 20/12/2017 at 11:15
Published on Care Opinion at 11:55

We noticed your post and thought you may be interested to hear about the work of the Stroke Association and how we may be able to support your Gran. We are the leading charity in the UK changing the world for people affected by stroke.

Our Stroke Helpline is there for anyone who has been affected by stroke. You may want to know more about stroke and its effects, be looking for practical information and support, or simply need someone to talk to. The Stroke Helpline is open Monday, Thursday and Friday from 9.00am to 5.00pm, Tuesday and Wednesday from 8.00am to 6.00pm and Saturday from 10.00am to 1.00pm. The helpline number is 0303 30 33 100. You can also email us at info@stroke.org.uk. We also have a range of services across the UK, providing information, advice and support to stroke survivors and their families. You can find out if there is a service in your area from our website www.stroke.org.uk/finding-support

We were sorry to hear of your Gran’s stroke and that you feel she has not received good care. It sounds as though the hospital is willing to look into your concerns and have provided details of their PALS office.

You can also find lots of information about stroke on our website at www.stroke.org.uk. You can read about our services and download all of our publications free of charge. There is news about our campaigns to improve services for stroke survivors, national and local events and our research programmes. You can also join TalkStroke, our online forum where you can meet other people affected by stroke and share your experiences.

I hope that this is helpful and that your Gran is now getting the support that she needs to make the best recovery possible.

Stroke Information Service

info@stroke.org.uk

Stroke Association staff are not medically trained and the information provided does not replace information given to you by your own healthcare provider.

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