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"a cup of tea after 10 h of sitting on a chair?"

About: Queen Alexandra Hospital / Paediatrics

It has been the second time we have waited 5 and respectively 10 h on a chair next to my ill daughter in the children assessment unit without being asked if we need some water or food. My daughter (3 years old) hasn't been offered any breakfast either after spending the night in hospital. We had to go and chase it up and we were eventually given toast and tea. I wonder, if it was just me and my disabled daughter and no one else with me, would we just have to go through starvation and dehydration? I am poorly myself so I asked if there was any more comfy chair or sofa but the answer came very prompt: 'There is nothing'. I went around myself and discovered the parents' room, thank god! Very disappointing.

Also, when your child is taken by ambulance your last thought is to pack food and drinks. Is the hospital trying to save on these as well?

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Responses

Response from Marion Brown, Head of Patient Advice & Liaison Service (PALS) & Complaints, Portsmouth Hospitals NHS Trust 6 years ago
Marion Brown
Head of Patient Advice & Liaison Service (PALS) & Complaints,
Portsmouth Hospitals NHS Trust

Finding ways to improve our services from the people who use them.

Submitted on 18/12/2017 at 09:33
Published on Care Opinion at 10:40


I'm sorry that your experience of the Child Assessment Unit was so poor and apologise for the distress that was caused. I will pass your comments to the Senior Management Team to try to ensure that others have a more positive experience in future.

Should you ever need any support or advice at the hospital in the future then please contact our PALS Team who can be found in the main Reception area or on e-mail PHT.PALS@porthosp.nhs.uk (tel: 023 9228 6309).

I hope your daughter is now doing well at home.

Kind regards

Marion

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