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"lack of concern and hands on treatment"

About: Burnley General Hospital

I was advised by treatment centre burnley to go to urgent care as i have a month old would that is not healing.

I went there after furher being advised by 111.

I met with a nurse practitioner whowas offhand throughout and never even examined the injury. When I said it is only covered by plaster they then looked at it.

Although, I had to take the plaster away.

We noticed that there had been some discharge and the nurse practitioner said well ok maybe antibiotics are needed.

The nurse practitioner questioned several times why I had not gone to my GP.

I explained that I only thought it was just a cut.

I felt that I was being interrogated by the police for some crime.

I said that to them, they weren't in the least bit phased by my assertion.

Finally the nurse practitioner offered some antibiotics (that as of yet I cannot get although having tried 4 different chemists).

I must point out that the nurse practitioner did not examine me touch my wound or anything.

I could have done this on the phone or by computer and maybe got some more interest..

Wonder why the media always say they are angels and underpaid.

The nurse practitioner never even got up off their chair?

I will have to wait until Monday to get these antibiotics.

So a total waste of my time.

By the way I said at the end I am sorry to have bothered you and they grunted as though to agree.

I started taping my interrogation from the point when I realised the nurse practitioner couldn't care less about my non healing injury and I became uncomfortable with their interrogative manner.

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Responses

Response from Burnley General Hospital 6 years ago
Burnley General Hospital
Submitted on 18/12/2017 at 09:14
Published on nhs.uk at 09:36


Thank you for taking the time to share your experience on NHS Choices about your recent visit to the Urgent Care Centre at Burnley General Teaching Hospital.

We are very sorry to hear about your experience and will ensure that your comments are shared with the staff in the department.

If you would like us to look into the situation in more detail then please contact the Patient Experience team.

You can contact me (Melissa Almond) on 01254 734087 or by email at patientexperience@elht.nhs.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Kind regards

Melissa Almond

Senior Patient Experience Facilitator

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