I visited spire Gerrards Cross to take my father as an nhs choose and book patient.
He was originally handed a form to complete by one receptionist who smiled and was pleasant on our arrival.
The in came another receptionist who snatched the clipboard from him and said in a loud voice ‘ he is nhs they don’t pay for their treatment’ it was very rude and unnecessary.
They then ignored us when I asked how long the wait was. It appears to be a two class treatment arrangement and the experience wasn’t very nice.
"The reception staff were very rude and made me..."
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