"Incompetent Doesn't even cover it"

Today I received a letter from my GP regarding a referral to MSK. The letter was addressed to me and advised I would need the booking number & password overleaf in order to book my appointment. On the next page was an appointment letter - for another patient! Ironically at the bottom of this letter in bold it stated "This document is confidential and for the attention of the named patient only". I can only assume my appointment letter with my name, NHS number, password and booking number was also sent to another patient. I phoned my surgery immediately and the receptionist, who didn't seem remotely concerned or apologetic about the data protection breach, told me that I don't need a booking number/password for MSK as they will be in touch with me to book so not to worry about the letter. This completely contradicted the information from the Dr, and the surgery didn't seem to know why I had been even sent this when this isn't the procedure for MSK referrals. I then went into the surgery and the receptionist assured me that my referral had gone across two days ago and that MSK would be in touch with me to book. Not confident of this, I called MSK who - lo and behold - had received no referral for me and told me I would have to return to my GP and get them to send it again.I then went back to my GP and the receptionist, who was due to finish their shift in 2 minutes and was clearly keen to get away, told me they would pass it on to a colleague to get a fax number for MSK and fax across my referral. Extremely frustrated by this point, I spoke to their colleague and said I'm not happy to leave until I know this has been sent across, as it was a Friday and I wasn't happy to have to continue chasing this into next week. They then disappeared and came back and confirmed the fax had gone - all sorted. I called MSK again who said that they don't accept fax referrals and that my GP would have to send the e-referral! So back in I went, to advise the receptionist of this who then said "oh for god sake, what is wrong with them!" and proceeded to blame the whole charade on MSK when clearly they had already shown their incompetence by sending me the wrong patients appointment form. Although thank god they did because if it wasn't for me going in and pushing for this to get resolved, I would have ended up waiting weeks/months for MSK to get in touch to book an appointment when they hadn't even received the referral from Gilles!! After spending all afternoon in the surgery, this is still not resolved and I will have to continue this back and forth into next week just to get a referral letter sent across - nobody who was in this afternoon knew what to do. I can't understand how it is so difficult and why I had to spend all afternoon in and out of the surgery and on the phone to make sure this seemingly simple admin procedure gets done. God knows how long this is going to delay my referral which I desperately need at this point.