This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Disgusting

Story from nhs.uk

"Disgusting"

About: Broad Lane Surgery

I called yesterday about my 3 year old boy who was experiencing breathing difficulties with a fever receptionist couldn't care less I called 111 the call disconnected so Calle free surgery and was told yeah it will do because we're open here you have to call 111 after 6:30pm. I thought wel why would that be when you can't see anyone ever anyway??? So tried 121 again got through low and behold sending an ambulance to my son. A disgrace honestly how can you give such vital information incorrectly especially as he was so young? Luckily he is ok but not impressed moving surgery

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Broad Lane Surgery 6 years ago
Broad Lane Surgery

Submitted on 18/12/2017 at 10:16
Published on nhs.uk at 10:31

Thank you for sending us your message through NHS Choices. We aim to provide a great experience for everyone who uses our services and we are so sorry that you have not had such an experience. We have passed your comments on to the service manager, particularly the issues you have raised around the response time for your son to be seen, and if you would like the service to contact you to discuss these concerns please contact the Customer Experience Team at customerservices@virgincare.co.uk or on 0300 303 9509.

Thanks again for your feedback. Carol Dale, Lead for Customer Experience.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k