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"Excellent care, excellent staff - genuinely..."

About: Croydon University Hospital / Paediatrics

Having had to take our son to multiple hospitals for diagnosis, we could not be happier with the ongoing care that he receives at Croydon University Hospital.

Willows (Paediatric blood test) Department are always helpful and accommodating, with a team of exceptionally skilled staff who are quick and efficient.

Rupert Bear Ward are fantastic and the team on Dolphin Ward always make us feel welcome and our son feel special.

Special thanks to the Consultant and the paediatric team who took over responsibility and ownership for the care of our son pre-diagnosis and continue to support us to this day.

It is not the NHS Trust... it is the people that work in the NHS Trust that make it great - I don't think that we really appreciate just how important these people are until we really need them!

Keep up the good work - our family owes you a huge debt of gratitude for the sterling work you do!!

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Responses

Response from Hilary Frayne, Head of Nursing for the Emergency Department, Croydon Health Services 6 years ago
Hilary Frayne
Head of Nursing for the Emergency Department,
Croydon Health Services
Submitted on 18/12/2017 at 08:18
Published on Care Opinion at 10:33


Thank you very much for your lovely feedback about you and your son's experience at Rupert Bear Ward, Dolphin and the Willows.

Its really great to hear how the staff make you feel so welcome and that your son is so well looked after. I will make sure that the senior paediatric clinical and management team see your comments, and that they can share with all the staff. It will mean so much to everybody to know how pleased you are with the service.

With best wishes to your son and all your family.

Hilary Frayne

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