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"Good and bad"

About: Torbay Hospital

After being diagnosed with cancer . I have nothing but praise for the whole time I was treated by . Unfortunately after surgery at derriford Hospital I developed a large hernia. I was referred to a surgeon at Torbay hospital who assessed the hernia saying it was a very large hernia and would need repairing . As it is causing me considerable pain l have been back and forth the my GP . They did write to the surgeon who replied back saying they were very sorry for the discomfort I was experiencing and would get me on the next available list . That was back in April this year . We have now received a letter to see another surgeon January 4th . Still no date for the operation?

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Responses

Response from Torbay Hospital 6 years ago
Torbay Hospital

Submitted on 10/01/2018 at 14:10
Published on nhs.uk at 14:46

Dear Patient,

We are very sorry to hear about your experience and that the standard of your care fell below that which we strive to provide.

We would like the opportunity to discuss your experience with you and try our best to resolve it.

If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 09.00am and 4.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days.

PALS can also be contacted by Text Phone on 01803 654742, or via email to tsdft.feedback@nhs.net your email will go direct to our PALS Service).

We look forward to hearing from you so that we can address the issues you have raised.

Kind regards

Patient Services Support Officer

Torbay and South Devon NHS Foundation Trust

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