"Simply not enough care"

My elderly parents both arrived together at a&e after an accident. They arrived very confused, bleeding, in pain & in shock & later discovered chipped vertebraes. If it wasn’t for the very attentive reception staff, it seemed they would have been left waiting for a very long time. The triage nurse who first examined them was extremely curt & abrupt at a time when they were both clearly in shock & needed kindness, however, realising the severity of the situation, especially with my fathers serious heart condition, rushed them through. After being administered pain relief, scan & glued wounds, my father was wheeled in a bed into a corridor by a toilet, whilst my mother was just left to stand in the corridor, with a bleeding head. When I asked a nurse for a chair for my mother, they shrugged & said there weren’t any. They had to wait over 3 hours in that corridor & no one checked on either of them, They were exhausted, hungry & thirsty.

I love the NHS, I know how utterly lucky we are to have such a wonderful health service. I completely understand how over stretched a&e can be & I know that there is always a lot of waiting as it is such a busy department. However, it broke my heart how little care there was. My parents had a truly horrible experience from the moment of their accident, to the moment they came home from the hospital.