This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Emergency Eye car"

About: Royal Stoke University Hospital

My Husband visited the emergency eye ward on 7/12/17 as it appeared his lens implant was moving. He was told there was a wobble but to return to see the consultant on Friday . He kept his appt on 08/12/17 and was told that yes his implant was actually coming away from its casing and that he required surgery. We were told that he would be called this week to be advised what could be done. its now Thursday 14/12/17 the condition is getting progressively worse. we have called the emergency eye unit 3 times and everytime we are told that they know nothing about it but would get back to him. I've called PALS and have been told that there turn around is 8 days. They have suggested we call 111 or go and sit in the emergency eye unit until someone sees us. my husband is going blind in one eye and no one seems to be bothered. His remaining eye he's had a cataract operation 2 detached retinas and he has a form of glaucoma, great. Id like to say a big thank you to the hospital and there staff for their care and attention to my husband. yes its tongue in cheek!!!!!

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Stoke University Hospital 6 years ago
Royal Stoke University Hospital
Submitted on 19/12/2017 at 09:46
Published on nhs.uk at 10:31


I am sincerely sorry to read about your experience of our hospital. Our Patient Advice and Liaison Service have 5-8 working day time to contact the relevant people within the Trust and resolve cases, however concerns are sorted as quickly as possible.

If your issues remains outstanding, I would be very grateful if you would contact our PALS department again and they will do their utmost to ensure your concerns are dealt with as soon as possible.

In the meantime, I will ensure your comments are shared with the Ophthalmology Team for their information.

With best wishes

Rebecca Pilling, Quality Improvement Facilitator: Patient Experience.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k