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"Surgery and treatment"

About: Sunderland Eye Infirmary / Ophthalmology

I recently developed an eye problem and was quickly referred to a consultant. i received an appointment quickly.

The consultant explained everything clearly and offered a variety of ways to solve the problem.They were extremely professional and cheerful, making a difficult issue seem much simpler.I was told I needed surgery and was given an appointment for admission within six weeks.I was very apprehensive but was given reassurance through all stages.

The ward staff were phenomenal. They recognised that i was very nervous and explained procedures carefully. My named nurse checked on me frequently and accompanied me to the theatre, after surgery they collected me and returned me to the ward. Their cheerful disposition certainly made me feel a lot more confident about the procedure.

I had to stay in overnight and was really well treated and constantly checked to make sure I was alright - I would certainly rate it as five star treatment!

A senior nurse checked my eye early the next morning before I was seen by the consultant themself. I was then discharged.

Follow up appointments have all continued with the high level of care.

The eye infirmary is certainly a five star establishment.

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Responses

Response from South Tyneside and Sunderland NHS Foundation Trust 6 years ago
South Tyneside and Sunderland NHS Foundation Trust
Submitted on 28/12/2017 at 11:03
Published on Care Opinion at 15:02


Thank you so much for your review. The team will be delighted to hear that you felt that your treatment was five star - that is praise indeed. Hope you are recovering well.

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