"Bad practice and poor communication"

My daughter was taken to A&E on Monday 27th Nov at 17.40 on the advice the day before of an on call doctor as her condition had deteriorated. We waited 5 hours before being seen by the doctor during which time i had to ask for some paracetamol for her despite her having a high temperature and the triage nurse stating if she hadn't been seen by 20.00 she would get her some- this was only got once i asked for it.

Once seen by the doctor a canuluer was inserted so she could be put onto a drip and given intravenous steroids. There was several occasions of confusion between the nurses, health care assistants about if she had been prescribed steroids and she was only brought these once i questioned why she hadn't yet been given any as i had been told by the doctor that she she would be put straight on these.

On one occasion the drip was set up but then not started so no fluids were going through- i got a Doctor ( ENT) to look at this who didn't know how to start it and thought there was a blockage in the tube.

We remained in A&E all night and during this time a 3 hour period lapsed with no one checking on my daughter- i was present the whole time.

She was finally given a bed at 9am the following morning and taken to the ward, just before her antibiotics were due again to be administered, it later be came apparent that these had been signed for yet she hadn't been given them..so was told she would have to wait until the next lot were due.On one occasion it took 3 different nurses to try to open the tubes on her drip so she could have her antibiotics given to her. With one of the nurses stating i don't usually work on this ward.

She had to ask for a jug of water several times repeatedly as nothing was brought to her despite her doctor sating to push fluids. Her bed wasn't made on the ward upon arrival so it was made by myself.

The prescription she was given upon discharge was incorrect and started she had an allergy to Nickel which she does not- when i pointed this out i was met with the reply" oh well she does today" She was also only prescribed 7 days course which the label said to take for 10 days so we had to contact the local GP to get the 3 days supply that she was short.

There was no communication between not only departments but between all involved in my daughters care and also serious errors such as not noticing the drip had not been started. This experience has left us feeling very worried about patient care as a whole for anyone using the services at this hospital.