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Unhelpful and unpleasant person dealt with us.

Story from nhs.uk

"Unhelpful and unpleasant person dealt with us."

My husband (dementia sufferer) was in for some work on his feet.

We sat were we always sit for appointments....and then we’re subjected to a rude, unhelpful person who made us feel as though we were an inconvenience.

Berating us for being in the wrong place, talking down to us and making us feel awful.

Another patient commented on them always being horrible...so it seems it’s not a one off bad day.

They were rough handling and taking no care of their treatment of my husband during the foot work and we came away feeling awful.

Such a shame as previous staff there have always been lovely.

We are usually well treated with care, respect and professionalism that helps with My husband dealing with the situation.

This last visit has upset him and can now make it difficult for future visits.

I am putting in a complaint through the ICA but felt the need to express Myself here too.

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Responses

Response from Redcar Primary Care Hospital 6 years ago
Redcar Primary Care Hospital

Submitted on 14/12/2017 at 16:20
Published on nhs.uk at 16:31

Good afternoon

Thank you for leaving comments on the NHS Choices Website for the South Tees Hospitals NHS Foundation Trust.

I am very sorry for your and your husband’s experience in the Redcar Primary Care Hospital recently.

Please be assured that the Trust takes all such concerns very seriously in a continuous effort to improve the services provided to patients, relatives, carers and visitors to our Trust.

I would appreciate you contacting the Patient Advice and Liaison Service (PALS) on 01642 854807 to discuss how we can take your concerns forward.

The PALS service is available Monday to Friday from 9 am to 4 pm excluding bank holidays.

When PALS officers are dealing with other enquirers, you may reach the voicemail.

Under these circumstances, please leave a message with your name and contact telephone number and an indication on the most convenient time to ring you back.

We look forward to hearing from you shortly.

Thank you

Kind regards

Margaret Robinson

PALS Officer

Patient Advice and Liaison Service

Quality Performance and Patient Experience Department

The Murray Building

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Tel no: 01642 854807

Email: stees.pals@nhs.net

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