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Physiotherapy MSK Services

Posted By microcallout

"Physiotherapy MSK Services"

About: Ailsa Hospital / Prosthetics/Orthotics

(as a service user),

I have been treated with respect, understanding and dignity. 

The approach by Paula has been holistic and has always offered information, listened intently and never makes a judgement.

From feeling down on my first visit to feeling a lot better within myself I feel that this professional has made a difference in the right way.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 14/12/2017 at 15:56
Published on Care Opinion at 17:27

picture of Eunice Goodwin

Dear microcallout,

Thank you so much for the lovely post about Paula. I am glad you are feeling so much better and Paula's care has made such a difference to you.

I hope you continue to go from strength to strength,

Best wishes, EuniceImage title

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by microcallout (a service user)

If there is other ways to recognise Paula’s care I would be so happy to pass it on. All the staff and facilities are of the highest standards.

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