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"Excellent Care"

About: Alexandra Hospital / Cardiology

(as a service user),

I just wanted to put on record the excellent care I received today at the Alexandra Hospital in the Cardio Alex Birch ward. All the staff were welcoming, friendly and reassuring and it was noticeable that they were a lovely, well-knit team.

It made the whole experience (a first-time cardioversion for poor heart rhythm) a lot less worrying than it might have been. At no time did I feel abandoned or ignored and the atmosphere on the ward was very pleasant, which I feel, filtered through to us patients.  

When there is such negativity about the NHS, it should be remembered that this first class care is still free and we, as patients, don't need to consider whether or not to have a treatment based on whether we can afford it or not.


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Responses

Response from Alexandra Hospital 5 years ago
Alexandra Hospital
Submitted on 13/07/2018 at 14:48
Published on nhs.uk at 15:06


Dear Spikeybee,

Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff. If you require anything further you can contact us at wah-tr.PET@NHS.net or by telephone on 0300 123 1733 - please quote the reference number 33959.

Regards,

Patient Experience Team

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