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"Unreliable useless staff"

About: The Princess Alexandra Hospital NHS Trust

I am heavily pregnant and due a baby in Feb.

I have had nothing but my time wasted with harlow Hospital. Everytime I turn up for scans or consultant appointments they run over an hour late so I spent 5 hours in total at the hospital on the 4th December!!!

The worst of it has to be the unreliability of doctors/consultants !!!!!

I’m still waiting for my anaesthetist appointment. I had a letter to see a doctor on the 6/12 and at the last minute I received a letter to say this had been cancelled which was fine ..I just re arranged my day and went to work. I then heard nothing so everytime I was there for a consultant appointment I asked about an anaesthetist and they told me they still had no news on any new diaries for the doctor.

Friday just gone I got home from work to a letter stating I had an appointment nowfor today on 13/12 at 2.45pm with the doctor so I arranged to be off work for this.

Bearing in my mind I’m heavily pregnant and had to drive myself from loughton to the hospital and I haven’t been at all well with my pregnancy recently either or my stress levels. On arriving to the hospital after sitting in a load of traffic and awful weather I was told at the ante Natal booking window that my appointment was no longer going ahead today and the doctor's whole diary had been cancelled. Twice in a week! I said and no one bothered to let me know ? The staff member told me that everyone had been contacted by letter and phone.

I had not received one letter other than the one on the 6th for cancelling and none of the numbers they have on file for me were called either !! I explained this and said it’s disgusting how I’ve been messed around twice now and driven all the way up to you and no one has bothered to contact me once. Not just that .. with only 7-10 weeks left til my baby .. am I ever going to see this doctor especially since they're so unreliable !!

Absolutely disgusted harlow Hospital !! Your admin staff need serious training. And your consultants need to sort themselves out.

So unprofessional.

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Responses

Response from The Princess Alexandra Hospital NHS Trust 6 years ago
The Princess Alexandra Hospital NHS Trust
Submitted on 29/12/2017 at 16:26
Published on nhs.uk at 17:31


Dear Daryl,

I am so sorry you have had these multiple delays to contend with. This is not what I would want for me or a member of my family and so please accept my apologies that this is the service we have provided to you. If you do feel able to do so please contact a member of the Patient Advice and Liaison Service on 01279 82 72 11 who will be able to assist by escalating your concerns to the appropriate staff. I have shared this with the Head of Midwifery and so they will already be aware. I do hope your ongoing care is much improved and of course please do let us know by emailing pals@pah.nhs.uk or calling 01279 82 72 11 if not.

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