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Care Opinion

Gastric upset

Posted By mojo7264

"Gastric upset"

About: Aberdeen Royal Infirmary / Emergency Medicine NHS 24 / NHS 24 (111 service) Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I received a hamper from my bank as a "I'm sorry you had bad service from us". I ate a few pieces of luxury chocolate which brought on a severe bout of heartburn.

After 2 hours of constant pain and having done all home remedies to relieve the pain, with no avail, I called 111.

The person dealing with me recommended that paramedics be sent out to assess me. They arrived within 20 minutes.

After an EKG and a anti-sickness injection and on the advice from the paramedics that I be checked out at the hospital, I was taken down to the ambulance.

I was given small doses of strong painkillers on entering the ambulance and just before going in A&E.

I was immediately put on a painkilling drip to take my pain levels down.

I was mainly looked after by Maura & Jamie and would like to thank them for the care they gave me.

The staff overall were extremely efficient but not intrusive.

I was in A& E about 4 1/2 hours and feel I was well looked after

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 6 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 14/12/2017 at 09:07
Published on Care Opinion at 09:10

picture of Shona Lawrence

Hi Mojo7264

Thank you for sharing your story on Care Opinion. I was sorry to hear that your heartburn was so painful that you required to attend hospital. I am sure this would have been a worrying time and I wish you well.

Your story is good example of services working together for the best possible outcome for the patient. It is good of you to acknowledge this. I am sure my colleagues within NHS Grampian and the Scottish Ambulance Service will be pleased to see your comments.

Should you wish to provide any specific detail to me in relation to your call to 111, then I would be delighted to hear directly from you. I can be contacted on 0141 337 4582 or by email at patientaffairs@nhs24.scot.nhs.uk

I do hope that you get to enjoy all the other goodies in your hamper! I also hope you have a lovely xmas and new year.

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

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Response from Euan Esslemont, Deputy Regional Director - North Region, Scottish Ambulance Service 6 years ago
Euan Esslemont
Deputy Regional Director - North Region,
Scottish Ambulance Service

Submitted on 14/12/2017 at 19:44
Published on Care Opinion on 15/12/2017 at 09:04

Dear mojo7264,

Thank you for taking the time to get in touch through Care Opinion!

I am sorry to learn of your feeling unwell and an admission to hospital.

I am delighted to read that you received good care from the ambulance crew when they assessed you and also during your journey to hospital. Our crews work extremely hard to provide the very best of care to all our patients.

I hope you have made a full recovery!

I would like to pass on your feedback to the crew. To enable me to identify the crew, can I ask if you would be able to call the admin team on 01224 812200 to pass on some additional information?

I hope you have a great Christmas and all the very best for 2018!

Kind regards,

Euan.

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Response from Kerry Ross, Deputy Business Manager, Royal Cornhill Hospital, NHS Grampian 6 years ago
Kerry Ross
Deputy Business Manager, Royal Cornhill Hospital,
NHS Grampian

Submitted on 15/12/2017 at 11:35
Published on Care Opinion at 12:07

picture of Kerry Ross

Hi Mojo7264

I am pleased to read your patient journey was so positive and I echo the sentiments expressed by both NHS 24 and SAS in thanking you for taking the time to share your story with us. I do hope you are now fully recovered.

I will ensure your thanks are passed on to both Jamie and Maura for their care as well as the rest of the team. It is so valuable for staff to hear directly from patients.

Thanks again.

Kerry

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