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Care on Ward 20

Story from nhs.uk

"Care on Ward 20"

About: Royal Lancaster Infirmary

My dad was on Ward 20 for several weeks after being admitted with severe confusion. I cannot praise the care he got while on that ward. Even my dad was happy on the ward and could not praise the nurses highly enough.

He made friends with other patients and was actually reluctant to leave as he felt safe. He had one concern regarding his privacy and when I spoke to the nurse in charge it was dealt with immediately.

My experience with the team that cared for my dad was very positive. They always had time to chat about dad and how he had been and also took everything on board that you spoke to them about.

They respected him, his privacy and dignity, encouraged his independence and allowed him choices at all times.

My dad is now in a residential home and continues to talk about his time on Ward 20 with affection

Thank you all

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Responses

Response from Royal Lancaster Infirmary 6 years ago
Royal Lancaster Infirmary

Submitted on 08/01/2018 at 13:34
Published on nhs.uk at 14:46

Hello there, thank you so much for taking the time to leave us a review. We're pleased to hear that your dad had a good experience on Ward 20 at the RLI, and that our staff made sure that he was treated with dignity, respect and the highest quality care during his stay. I have passed your kind words onto the team involved who I know will really appreciate it. Thank you again, and all the best to you and your dad.

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