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Great doctor amd polite staff most of the time

Story from nhs.uk

"Great doctor amd polite staff most of the time"

About: Low Moor Surgery

Sometimes I have had rude receptionist at this practice who basically think you are thick, most of the time they have been ok. I find it difficult to get through to this practice and feel they should offer more book online slots for working parents with young or school slots so that arrangements in advance can be made.

I am very impressed with one GP who is extremely understanding amd knowledgable however I have had another doctor at the practive who has resorted me into tears as they would not take my sons condition seriously and refer him. Later this GP decided to refer and my son was operated on..thanking god

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Responses

Response from Low Moor Surgery 5 years ago
Low Moor Surgery

Submitted on 26/02/2019 at 10:25
Published on nhs.uk at 11:06

We are sorry to hear that one of our receptionists has been rude and that one of the GP's reduced you to tears. This is an issue we take very seriously and thank you for having drawn this to our attention. we regularly hold updates with the team and this has been brought up with them.

With regards to on line booking we are limited by demand to what we can offer for booking on line, however we do have a number of appointments that are available after school both for children and for working adults including a late night surgery that runs to 7.30pm on Mondays for workers. w ehope this goes some way to answering your comments regarding appointments.

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