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Consultant and nurse very professional,...

Story from nhs.uk

"Consultant and nurse very professional,..."

About: Kings Oak Hospital

I came in for a bladder ultrasound scan. The Consultant was very pleasant and helpful and the nurse was very kind and also very helpful. The only reason I gave 4 stars is that when I called to find out what would happen at the scan and what I needed to do I was told to drink a pint to a pint and a half about an hour before. The Consultant said my bladder was only half full and the nurse said I need to drink much more before coming. So I had to wait by the water filter machine and drink another pint or so. Kings Oak really need to have a leaflet to tell to exactly what to do and when. Wasted the Consultants time and my time and the nurse because I was given the wrong information.

As previous review they also should tell you you don't need to pay for parking.

Also it was hard to find out an exact price for the scan. When you leave a message it takes at least a day or so to get a call back.

Why are the drinks machines so often out or order?

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Responses

Response from Kings Oak Hospital 6 years ago
Kings Oak Hospital

Submitted on 19/02/2018 at 09:15
Published on nhs.uk at 10:06

Dear Helen B

I am sorry you were not given written information regarding the procedure you were to undergo I shall look into the availab8ility of these leaflets and ensure they are readily available for patients. It is normal procedure to ask patients to consume the amount of fluid that you were instructed 1- 1.5 pints of water prior to the scan to enable the Consultant to view the bladder however as you will appreciate not all patients are alike and sometimes the bladder needs more fluid to be full and this can result in patients requiring more fluid to be consumed.

I apologise that you were not aware of the new no pay scheme in the car park as this has been in operation for sometime now. We have had a few difficulties as we are on the site of the NHS hospital and our parking is limited, we try to inform patrons that they do not need to pay for parking however we do still have issues of the Chase farm patients using our free parking spaces to avoid the payment spaces of the NHS facility which does cause us a few issues, I will remind the booking service to advice patients of this fact when bookings are made and I thank you for your feedback. I am also unsure of how you requested the cost of the scan, we do have a self pay lead who will always give accurate and up to date advice on pricing so I apologise if this were no the case for your scan.

Please be reassured that if you require pricing in the future our self pay pricing lead will give you the information you require and can be contacted via the main hospital switchboard. Kind Regards Jayne Wakefield Director of Clinical Services

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