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Care Opinion

Lung Biopsy

Posted By ISS

"Lung Biopsy"

About: St James's University Hospital / Thoracic Surgery

(as a relative),

Mum is partially sighted and was told to go to Ward J84 for admission. Then told she should be on J23, but they weren’t expecting her. She was on J84 post op. They told her she could go home at 10am the next day, but it was past 3pm before we left. Apparently we were waiting for ‘paperwork’ and ‘medications’. The medications were what she already had in her dossette (which she couldn’t have but was told they’d happily give to a visitor if they asked! ) and the only post op medication she needed was paracetamol which can be bought over the counter. Eventually got an agreement Mum could leave and they would post out the discharge letter. A lot for her to manage, lots of wandering about a hospital far from home (in Bradford) and lots of unnecessary waiting!

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Responses

Response from Leeds Teaching Hospitals NHS Trust 6 years ago
Leeds Teaching Hospitals NHS Trust

Submitted on 16/01/2018 at 16:38
Published on Care Opinion on 17/01/2018 at 00:11

Dear ISS

Thank you for taking the time to write to us.

I am very sorry to read that your mother had such a long wait for discharge, the level of service that you have described is not what we wish to offer.

I have passed your comments onto the Matron and Head of Nursing for ward J84 as information but it would be very beneficial for our services and for future patients if you could discuss the matters you have raised further with our Trust’s Patient Advise and Liaison Service (PALS). This would also allow us look into the matters you have raised more thoroughly.

Please do not hesitate to call our Patient Advise and Liaison Service (PALS) on 0113 206 6261 or alternatively email patientexperience.leedsth@nhs.net if you wish to discuss this further.

kind regards

Rosie

Senior Nurse

Patient Experience

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