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Wonderful service

Story from nhs.uk

"Wonderful service"

About: Southmead Hospital

I had some tests today and thankfully I am still healthy. I was greatly impressed with the service and it was a timely reminder of the importance of our NHS.

The staff were lovely and every stage was explained clearly.

My only concern is that the doctor was quite curt at the end: since I was healthy, the curtness implied I had wasted time and resources. It is a pity I was left feeling that way, particularly since we are all encouraged to report any changes we notice and my GP referred me for the tests, especially because of my family history of breast cancer.

This did not distract from the excellent quality of the service.

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Responses

Response from Southmead Hospital 6 years ago
Southmead Hospital

Submitted on 13/12/2017 at 12:40
Published on nhs.uk at 14:31

Dear Anonymous,

Thank you for your positive feedback relating to your experience of the Breast Cancer Services.

I am sorry that the doctor you saw at the end came across as curt, and implied that you had wasted time and resources.

Clearly, this is not the impression that we would want any of our patients to have received.

Your comments have been shared with the team, so that they are aware of your kind words, and also of course how the doctor you saw made you feel.

I'm pleased to hear that the outcome for you was that you are healthy.

Once again, thank you for your kind comments.

Yours sincerely, Sue Needs, Deputy Advice & Complaints Team Manager.

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