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I have to say it was a 10/10

Posted By foxtrotxq55

"I have to say it was a 10/10"

About: University Hospital Ayr / Ear, Nose & Throat

(as the patient),

I visited the ENT department at Ayr Hospital and I have to say it was a 10/10. The Doctor explained everything in detail about my operation and it was very helpful. He gave me the full monty explanation and what I should expect afterwards and I really appreciated this.

All the staff I met were very good, it must be a good environment to work in!

I have to go back in the New Year for my next appointment

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 12/12/2017 at 17:35
Published on Care Opinion on 13/12/2017 at 00:17

picture of Eunice Goodwin

Dear foxtrotxq55,

Well we can't say fairer than that, thank you for giving the team top marks. I will be delighted to pass this to them and I am sure they will appreciate it very much. Thank you for taking the time to share this with us,

best wishes,

EuniceImage title

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