"Unfriendly, delayed and rushed."
About: Lister Hospital Lister Hospital Stevenage SG1 4AB
Posted via NHS Choices
What I liked
Midwife was friendly
What could be improved
Unfriendly receptionist at antenatal clinic; very long delay to scheduled appointment; no updates given regarding apppointment delays; no apology for appointment delays; rushed booking-in appointment
I attended for my booking-in appointment at the antenatal clinic in January 2011. Bearing in mind this was my first experience of attending the Lister, I was shocked by the unfriendly and abrupt nature of the receptionist. My appointment was also delayed by over an hour with no explaination or apology offered. Once I actually saw the midwife, she was very friendly but I felt rushed and did not have the opportunity to ask any of the questions I had intended. It very much felt like I was on a conveyer belt, simply being moved along the process. I am now seriously considering choosing another hospital for my labour as my first impressions of the Lister have left me less than confident that it values its patients or the experience it offers to them.AppointmentsConsiderateMidwifeReception staff