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Shocking treatment

Story from nhs.uk

"Shocking treatment"

About: University Hospital (Coventry) / Diabetic medicine

My 80 year old father had to use travel assistance today, as he is dependent for dialysis.

I was unable to assist today, as snowed in, on an impassable road, so a taxi was provided from Leicester to Daventry to UHCW!

For the return, the taxi arrived whilst he was still on dialysis, said they couldn't wait, and so when he finished his treatments, he went to the service desk, and asked how they could assist, to which he was informed "they didn't know"

He then had to make his own way (struggles to walk more than 50 metres) to try and hail a taxi, costing him £75.

Appalling treatment of someone over 80!

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Responses

Response from University Hospital (Coventry) 6 years ago
University Hospital (Coventry)

Submitted on 13/02/2018 at 16:02
Published on nhs.uk at 17:06

Thank you for taking the time to share details of your father's experience.

I am very sorry to hear that our service desk had not been more helpful towards your elderly father.

If you have not contacted them already, you may wish to contact our Patient Advice and Liaison Service (PALS) team on 0800 028 4203 or on feedback@uhcw.nhs.uk to discuss your father's care further.

Thank you again for sharing your views on NHS Choices.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

Telephone: 0800 028 4203

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