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Care Opinion

Service provision following heart attack

Posted By WSH

"Service provision following heart attack"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Ayr / Cardiology University Hospital Hairmyres / Cardiac Catherterisation

(as a relative),

My husband had sudden onset chest pain on Wednesday 6th December. He called 999. The response from SAS paramedics was quick & efficient. They communicated with colleagues in Hairmyers and his heart attack was confirmed. They then transported him to Hairmyers. He was reassured throughout that journey by paramedic who sat with him fully explaining the procedure he was about to undergo. 

At Hairmyers he was immediately transferred to the cath lab where he had 3 stents inserted into his coronary arteries. The cardiologist, Dr R McGeoch explained the intervention fully to my husband and then to me. Following this he was taken to Hairmyers CCU where all care was explained fully and my daughter who arrived late that evening was welcomed.

My husband was transferred to Ayr CCU the following day and once again his care has been exemplary. Dr Gemmill, SCN McRobbie, cardiac rehab nurses and in fact all members of the team provided excellent information and advice.

I cannot rate this service provision highly enough - first class -  and all staff involved are a credit to the NHS. 

Thank you seems inadequate!

Grateful patient & wife! 

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Responses

Response from Mark Hannan, Head of Corporate Affairs and Engagement, Scottish Ambulance Service 6 years ago
Mark Hannan
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 11/12/2017 at 15:05
Published on Care Opinion at 15:14

Hi WSH,

Thank you very much for taking the time to get in touch with us about the care your husband received, it is very much appreciated.

It's great to hear about your positive experiences and that our crew was able to reassure your husband throughout his journey to Hairmyers.

We are very much trying to take patients with conditions such as heart attacks to specialist facilities such as Hairmyers rather than the nearest hospital, as we know that this can result in the best possible outcome for the patient in terms of future health.

It is great to see this approach in action when it comes to your husband's case. I hope he is now well on the way to recovery in what must have been a worrying time for you all.

Thanks again for your kind comments. I wish you both all the best for the future.

Mark

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Response from Donna Higgins, Head of Service, South West Divison, Scottish Ambulance Service 6 years ago
Donna Higgins
Head of Service, South West Divison,
Scottish Ambulance Service

Submitted on 11/12/2017 at 15:40
Published on Care Opinion at 15:43

HI WSH

I hope that all is currently well with your husband and thank you for taking the time to give us some feedback during what must be a stressful time for you both.

I am pleased to hear that we were able to provide a quick and efficient response to your husband and am glad to hear that the Paramedics explanation of what was happening was of some help.

Thank you for taking time to give us some feedback for which we are always grateful,

Donna

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 12/12/2017 at 14:19
Published on Care Opinion at 14:34

picture of Eunice Goodwin

Dear WSH,

Your story is delightful. Thank you so much for sharing this on Care Opinion and for the informal update I got about your husband and his wonderful recovery. It is truly a great testament to all the services working so well together and making sure your husband, you and your family were given the care and respect you deserve. Your gratitude has been shared and I am sure it has been very well received. Such kind words go a long way and makes all the difference to staff.

Thank you, grateful patient & wife,

best wishes for Christmas and 2018,

EuniceImage title

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Response from Kirsty McMillan, Deputy Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 6 years ago
Kirsty McMillan
Deputy Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 18/12/2017 at 16:56
Published on Care Opinion at 17:27

picture of Kirsty McMillan

Dear WSH

Thank you for taking the time to post your feedback on the care opinion website, feedback is important to us and helps us to strive to provide the best care for our patients and service users. Our cardiology team works hard to deliver high standards of care and it is great that you have experienced this during your time in the University Hospital Hairmyres. I will notify the appropriate staff of your comments and I know they will be delighted with them.

I hope your husband continues to recover well, wishing you and your family all the best for the future

Kirsty

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