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"Disgraceful A+E treatment"

About: The Royal Liverpool University Hospital / Accident and emergency

My sister was taken by ambulance the day after having chemotherapy on the recommendation of the hemotology ward to call 999. On arrival she was left on a trolley in the corridor for 4 hours awaiting a cubicle to be treated. She had sepsis and was found a bed the next evening where it was discovered she had a perforated gall bladder and blood clots to her bowel which they cannot operate on as she is too ill. The staff and doctors have been great since she was admitted but no one should have to wait in a corridor when they are so seriously ill. I don't blame the staff they are doing the best they can but the health service is a shambles.

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Responses

Response from The Royal Liverpool University Hospital 6 years ago
The Royal Liverpool University Hospital
Submitted on 12/12/2017 at 11:14
Published on nhs.uk at 13:32


Thank you for your comments. We are sorry to hear that your sister had a long wait while attending our Emergency Department. If you would like to contact the Patient Advice and Liaison Service (PALS), they will be able to look into your concerns properly. You can contact them by phoning 0151 706 4903/4908/4909 or via PALS&complaints@rlbuht.nhs.uk

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