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"Lack of supplies"

About: Derriford Hospital

(as the patient),

I was recently admitted with a leg infection but unfortunately, have a urostomy bag that frequently leaks and needs changing.   I was admitted at the weekend, it is normal to have to change the bag up to 6 times a night, and bedding of course.   I was told there were no further supplies and I had personally depleted the hospital supplies and it was all my fault!

  I felt like a naughty child, desperate in case it leaked again and I needed another one I had been told repeatedly the bag I had been given was from somebody's personal supply and it was for pooh not pee pooh.   I have a muscle condition which gives me severe cramps and muscle twitches which makes it hard to stay still especially at night I was told I moved around too much which was my fault so I stayed awake most of the night scared I would fall asleep and cramp too much. As far as I know, the stoma nurses aware of the situation on the Monday but did not see me straight away so  I had urine running into my infected leg for 3 days.

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Responses

Response from Alison Stanton, Complaints and PALS Manager, University Hospitals Plymouth NHS Trust 5 years ago
Alison Stanton
Complaints and PALS Manager,
University Hospitals Plymouth NHS Trust
Submitted on 24/08/2018 at 11:25
Published on Care Opinion at 11:59


picture of Alison Stanton

Victoria Lea, Ward Manager for Tamar Short Stay ward, MAU Tavy and Thrushel, would really like to look into the issues you mentioned about your care. Care Opinion comments are anonymous so if you would like to get in touch with us please email us directly at plh-tr.pals@nhs.net so we can investigate your concerns in more detail. You can also telephone our Patient Advice and Liaison Service on 01752 439884 or 01752 432564.

Kind regards

Alison

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