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"Not started treatment 10 months after referral..."

About: Bradford Royal Infirmary / Ophthalmology

I was diagnosed with Keratoconus in March after being referred in January by my GP. I was told, by the doctor at BRI in March, i would be refered to a specialist and get a follow up appointment with the hospital within 4 months. I received no follow up apointment till September when i had to call to make my own appointment. This appointment was cancelled because the Dr i was supposed to see could not make it and i was put back on the waiting list. I now have to wait another 2 months to see someone about my progressive eye condition that is weakening my eyesight. I thought i had the right to start treatment after a maximum of 18 weeks from when the hospital receives the referral.

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Responses

Response from Bradford Royal Infirmary 6 years ago
Bradford Royal Infirmary
Submitted on 08/12/2017 at 12:59
Published on nhs.uk at 13:32


Hello, and thank you for your feedback.

I am very sorry to hear about this delay, and I would be very grateful if you could contact me personally so I can investigate this and put you in touch with the right people to help.

Can you please call me on 01274 383863, and leave a message with your name and number if I am not available when you call. Or, if you prefer you can email me on patient.experience@bthft.nhs.uk

If you could give me your name, address, date of birth, and if you know it, your hospital number, when you call or email that would help me find you on our systems. It would also be useful to know the name of your consultant.

You can find more information about NHS waiting times on the link below, I hope you find this helpful

https://www.nhs.uk/nhsengland/appointment-booking/pages/nhs-waiting-times.aspx

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