This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Breast Cancer"

About: Royal United Hospital / Breast surgery

I cannot express enough how wonderful my care has been, right from initial diagnosis all the way through (still ongoing).

My surgeon & their team couldn't be more caring & understanding & treat me as an individual person not just another patient.

So far I have had 3 ops & each time I have been cared for on Philip Yeoman Ward where all staff are wonderful. Despite being extremely busy & stressed at times they were always cheerful. It was so lovely that although 9 months had passed between my 2nd & 3rd ops a lot of the same staff were still there and actually remembered me in person - it was so nice to be able to catch up with them & see how they were all getting on.

One thing that did concern me was the 12 hour shifts - I only came across one member of staff that was happy with these shifts.

One staff nurse with a young child was finding it particularly difficult.

It must be very hard to lead a normal family life with these hours, even if you don't have a family I doubt very much whether you feel like cooking a good meal & looking after your own health properly when you eventually get.

I'm worried that we are making the people who are helping us get well, ill themselves.

Also, the nhs has trouble recruiting staff & I'm sure these hours are a lot of the problem.

One other thing, we are missing out on a lot of people who would make excellent nurses because of having to go to university to get into the profession - nursing should be more focused on the ability to care, being able to do a good job should be patient centred not paperwork centred.

Please train nurses in hospital & cut down on duplicated paperwork.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal United Hospital 6 years ago
Royal United Hospital
Submitted on 15/12/2017 at 14:22
Published on nhs.uk at 14:32


We thank you for your comments about the nursing care you received when you attended Philip Yeoman ward for your surgical procedures.

They have been passed on to the Senior Sister and Matron so that the staff will know how they have contributed to your positive experiences and how they made a difference.

Thank you for taking the time to provide our hospital with all of your feedback and suggestions. We have shared all of your comments with the relevant staff within the hospital.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k