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"Excellent care from paediatrics service"

About: Croydon University Hospital / Paediatrics

My 14 year old daughter was seen at the paediatrics clinic in October after her scan showed an abnormal abdominal mass. It came as a surprise as she has always been a fit and well child. The paediatric consultant called me at home on the day that the GP sent the urgent referral and my daughter was seen the following day.

The consultant was very thorough in their approach and kept me updated with the scan and blood results. The consultant did a fantastic job of liaising with the surgeons and taking the role of co-ordinating and overseeing her care. My daughter has now had her surgery and is starting to feel much better. She has ongoing follow up with the paediatrics department.

As someone who works in the NHS (in a different borough) and understands the pressures that it is under, I am very impressed with the care and attention that we received from the paediatric and gynaecology team, as well as the prompt action taken to operate and alleviate her pain. All staff were helpful and polite each time we attended Croydon University Hospital.

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Responses

Response from Hilary Frayne, Head of Nursing for the Emergency Department, Croydon Health Services 6 years ago
Hilary Frayne
Head of Nursing for the Emergency Department,
Croydon Health Services
Submitted on 14/12/2017 at 12:17
Published on Care Opinion at 12:50


Thank you very much for your feedback about the service and I am pleased to hear that your daughter is starting to feel better.

It is not clear from the information provided who was responsible for her care and treatment but I shall pass your comments to the senior clinicians for paediatrics and gynaecology who will share your story with their teams. Receiving positive feedback is a real boost, especially when staff are faced with daily pressures, so thank you once again.

With best wishes to you and your daughter

Hilary

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