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Outstanding service

Story from nhs.uk

"Outstanding service"

I have been a hearing aid user for 2 years. I paid £1200 for private consultation believing I would get a better service. I’ve never been totally happy with the aids, they were better than nothing is all I can say. In November I had the good fortune of being referred to the James Paget audiology department. The care and attention that I received was exceptional, each step explained and all concerns that I raised were dealt with in a professional but plain language that I could understand. The aids were carefully tuned and set to match my hearing requirements and have made such a difference to my life all thanks to the diligent care and attention of the audiologist at the James Paget.

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Responses

Response from Community Dental Team 6 years ago
Community Dental Team

Submitted on 06/12/2017 at 14:29
Published on nhs.uk at 15:31

Dear Mr Eade

Many thanks for taking the time to post your feedback following your recent experiences.

It is lovely to hear that you have received exceptional care from our audiology team.

I have passed on your feedback to them so that this can be shared with all the staff involved.

It is wonderful to hear that your new hearing aids have made such a significant difference.

Best Wishes

Amanda Hood

Head of Patient Experience and Engagement

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