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"Orthopaedics"

About: The Whittington Hospital / Trauma and orthopaedics

My advice is do not use this hospital if you can avoid it. I had an MRI scan in Oct and no one even bothered contacting me to arrange a follow-up neither have a i received the results. When an appointment was made, no one contacted me to tell me the consultant would not be available and it had been cancelled! Not to mention the fact an appointment can only be made months in advance on one morning a week, which conflicts with work. Unbelievably inefficient and unhelpful. I've spent hours on the phone to no avail.

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Responses

Response from The Whittington Hospital 6 years ago
The Whittington Hospital
Submitted on 07/12/2017 at 14:24
Published on nhs.uk on 09/12/2017 at 03:16


Hello,

Thank you for taking the time to provide us with feedback regarding your recent MRI scan at the Whittington Hospital.

We are very sorry to hear that you had a poor experience with the coordination of follow-up care after you had your scan.

If you would like to further discuss the concerns you have raised, the PALS & Complaints Team would be happy to speak with you.

They can be contacted via email on whh-tr.whitthealthpals@nhs.net or by telephone on 020 7288 5551.

Kind regards

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