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urgent care

Story from nhs.uk

"urgent care"

About: Burnley General Hospital

The junior doctor was brilliant, very thorough. I cannot say as much for their senior doctor.

I had to hold my tongue with some of the remarks they made. When feeling in pain you do not need joking. (If one can call it that). Rest of staff brilliant,the doctor was not.

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Responses

Response from Burnley General Hospital 6 years ago
Burnley General Hospital

Submitted on 06/12/2017 at 09:07
Published on nhs.uk on 07/12/2017 at 03:36

Thank you for your feedback regarding your recent visit to the Urgent Care Centre at Burnley General Teaching Hospital and thank-you for taking the time to provide this.

It is lovely to hear that you found the junior doctor to be brilliant.

However, I am sorry that you feel the senior doctor did not treat you with respect and will ensure that your feedback is brought to the attention of the senior staff for the department and shared with the team.

If you would like to provide further information about your experience you can contact the Patient Experience team.

You can contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Kind regards

Sarah Ridehalgh

Patient Experience Facilitator

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