"Aboslutlely dire"

I think you would be hard pressed to find a GP surgery that has declined so rapidly in such a short space of time. The telephone system is useless and staff rude. Do these people not realize that most patients do not have the time to sit on the end of the phone indefinitely waiting for someone to answer. People have commitments such as work and children. My partner needed an appointment a few weeks ago and it took him 3 days to get through and speak to a human being. The first day he was number 52 in the queue and when he eventually got to number 1 he was cut off! He is fortunate in as much his job allows him to leave his phone on speaker/hands free but not everyone has that luxury. Last week tried to arrange an appointment for my son who leaves for work at 8 am and gets home at 8 pm but has one day off during the week per fortnight. I was told that we can no longer book appointments in advance(another stupid bureaucratic rule) but he would have to ring on the Monday morning (good luck with that) and he would get a telephone consultation if face to face appointments were not available. How can you look down someones ear over the phone for goodness sake. This surgery is not fit for purpose and you have to ask yourself for whose benefit are they running this shambolic set up as ti's certainly not for the patient's. Is it any wonder people go and pitch up at A&E when confronted by this sought of debacle. Dissatisfied clients should contact NHS England or the CQC and complain as this surgery is an accident waiting to happen.