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"Misdianosed 11month old baby"

About: Chase Farm Hospital

I took my 11month old son to chase farm walk in centre on the 3 December 2017 late evening my son had come up in blister spots all round his mouth legs and genital area I stated that I had been round some one with hand foot and mouth and that is what I thought it was the doctor that see us was adamant that it was not hand foot and mouth and told me it was eczema as I have Eczema

I knew that this was not Eczema and seeked further medical advise at harlow hospital were they confirmed it was hand foot and mouth like I said to the doctors at chase farm hospital i am disgusted and appauled that a doctor did not spot that my son has hand foot and mouth and did not take my word into consideration

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Responses

Response from Chase Farm Hospital 6 years ago
Chase Farm Hospital
Submitted on 05/12/2017 at 14:57
Published on nhs.uk on 07/12/2017 at 03:36


Hello

Thank you for taking time to leave a review, I hope your son is feeling better and I am sorry that your experience at the Urgent Care centre was so poor.

I am not able to second guess the Dr or comment on the diagnosis based on what you describe, however, it falls short of the care we ordinarily give and our expectation is that we always listen to and respond to concerns of the parents.

I am pleased you sought a second opinion although regret

the need for you to do so.

With kind Regards

Richard

Richard Chester - deputy director of patient experience

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