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"My Mum's Care"

About: Western Isles Hospital / Accident & Emergency

(as a relative),

My mum took suddenly unwell and had to be admitted as an emergency to the Western Isle hospital. for the time of admission, the nursing care was exceptional , they kept us fully informed of her treatment , the medical staff were attentive and again kept us informed of all interventional  treatment they were planning.   Communication is at the heart of good patient care and as a family we felt completely informed and part of my mothers treatment plan and the nursing care was exceptional.

Behind the scenes  Imaging staff we were aware that there were other  key members of staff i.e diagnostics and imaging and although we did not see them I would like to thank them for the major part they played in the treatment of my mother.

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Responses

Response from Denise Symington, Patient Focus Public Involvement, Clinical Governance, NHS Western Isles 6 years ago
Denise Symington
Patient Focus Public Involvement, Clinical Governance,
NHS Western Isles

Lead Advisor to NHS Western Isles on Public Engagement

Submitted on 06/12/2017 at 17:19
Published on Care Opinion at 17:30


Dear triangulumfy89

Thank you so much for using Care Opinion to tell us about your experience of emergency care in Western Isles Hospital. We’re delighted to hear how happy you were with your mothers care and treatment.

I have shared your kind comments with the teams who looked after your mum during her time, I am glad that you feel that staff were able to communicate and reassure you with all that was happening with your mums treatment. I wish your mum well with her on going recovery.

Best wishes.

Denise

Patient Focus Public Involvement

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Update posted by triangulumfy89 (a relative)

Hi Denise

I would like to say special thanks to Moira and Mairi in AAC. They were so good to my mum. A big thank from my dad and I .

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