"awful service"

came to emergency gynaecology as I had a really bad endometriosis flare up and was in agony. Sat in the waiting area for nearly 5 hours being told ‘we’re just waiting for a general surgeons advice we’ll keep you updated’’. An hour and a half went by, and heard nothing. I asked the extremely rude receptionist to ask for an update, they disappeared somewhere and then just got their coat on and went home without giving me an update. I then asked a nurse myself who said they would ask a doctor... Still nothing. The reason i’m here is because i’m in agony and the last thing i want to do is sit in an empty waiting area still in agony for 5 hours waiting to be updated, and then never get updated. Clearly no staff communication and certainly no staff to patient communication. disgusted by this service. would never reccomend. I wouldn’t be surprised if the waiting area was packed and the staff were working through all of the emergencies. But for a good hour, I was the only person in the waiting area. just want to highlight again that i was an emergency patient.