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"appauling rapid response team"

About: Humber Teaching NHS Foundation Trust

I am currently suffering with acute clinical depression which is getting worse . My GP has referred me twice to rapid response and I have contacted them 4 times over the last few days . I was offered an urgent assessment after pleading with them , but the next day the appointment was withdrawn and I was told I was not considered urgent . I was offered an appointment in 3 weeks or in the middle of January . I was told that the notes written by the clinician I had spoken to stated that I wanted to be seen by cmht . I had not asked for this , I feel desperate and there is no hope . I had told the clinician that my temporary employment contract would end soon and I was now or half pay and would soon not be in a position to pay my rent . Thus facing eviction . None of this was in the casenotes and the clinician cancelling the appointment stated they were inclinded to believe their colleagues account of what had been said than mine . I was accused of lying . I was then told I would only be prescribed ssri's , despite that fact that when last ill some years ago these were completely ineffective and I spent months in hospital whilst different ssri were tried . The responses that I was given was that this had happened several years ago and that was all that would be available . I admit to losing my temper . I have never been treated with such ignorance and disrespect and am disgusted at rapid response teams attitude . I would rather die than speak with them again

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Responses

Response from Humber Teaching NHS Foundation Trust 6 years ago
Humber Teaching NHS Foundation Trust
Submitted on 12/12/2017 at 15:32
Published on nhs.uk at 16:31


Firstly, we would like to apologise for the experience you have reported and acknowledge the difficulties you have described. We are also very concerned by your criticisms of our services.

Although our legal duty to protect patient confidentiality prevents us from responding in detail in public, what we can say is that we expect all of our services – including the Mental Health (Rapid) Response Service - to offer a compassionate, caring and supportive response to our patients and carers at all times.

To support training, all calls received by and made from the service are recorded, enabling individual responses from the team to be reviewed if the time and date is known.

Any concerns raised about our services are investigated seriously, rigorously and in the strictest confidence. Any issues are dealt with immediately.

To enable the Trust to examine and respond to your criticisms with equal urgency, we would be grateful if you could contact our Patient Advice and Liaison and Complaints Service by calling 01482 303930 or emailing hnf-tr.complaints@nhs.net at your earliest convenience.

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