"Poor service"

I have been a patient at this surgery for about 2 years now since moving from Bell Green due to their rude reception staff. However, I can’t say the experience has been any better. Everytime I order my repeat prescription, I go to collect it and it’s NEVER signed off. So then I have to go to the survey itself to find out why it hasn’t been signed - there’s never a reason or an apology and I have missed medication due to it not being ready which is really stressful.

The surgery also changed my doctor without telling me and refuse to tell me where my old doctor has moved to. I had my old doctor since I was a child and felt they understood my needs. My new doctor and the nurse I recently had an appointment with were both patronising, disinterested and unprofessional and I find it ridiculous that I am given a new doctor with no prior notice or reason.

Most of the reception staff are rude and unwilling. It’s as if you are causing them stress or are an inconvenience.

I am going to leave this surgery as I can’t cope with the poor service much longer. I have complained before yet nothing has been done.