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Appalling a&e

Story from nhs.uk

"Appalling a&e"

About: Medway Maritime Hospital / Accident and emergency

Appalling care in kids a&e. Nurse was lovely. Doctor was rude, arrogant and lacked people skills. After being sent from medocc to a&e, then to meddocc, then back to a&e, we had had enough. To top it off, the doctor spoke to me very rudely and saw everybody before us (The waiting room had cleared three times before we were seen) Just to clarify, I have a 2 week old new born who has already had a 6 night stay in hospital with suspected meningitis and definite infection. To leave a child waiting so long under them circumstances is disgusting.

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Responses

Response from Patient Experience Manager, Medway NHS Foundation Trust 6 years ago
Medway NHS Foundation Trust

Submitted on 05/12/2017 at 11:16
Published on Care Opinion at 12:33

Thank you for your comments. We are sorry that you are unhappy with your Emergency Department visit and would like to learn more about what went wrong.

Please contact our PALS team (Patient Advise and Liaison Service) with your details and they will be happy to assist. The PALS team can be contacted on 01634 825004 or medwayft.pals@nhs.net

We can only imagine how worrying this experience was for you and would like the opportunity to find out more information about your new born baby's care on this occasion.

Kindest regards,

The Patient Experience Team.

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