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Blood tests discomfort

Posted By woodpigeonrp87

"Blood tests discomfort"

About: General practices in Lanarkshire

(as the patient),

I went for a blood test recently at the Burnbank Medical Centre, my appointment was at 8:30 but I did not arrive till 8:39 as I was delayed due to anxiety issues. I was prepared to wait until they were able to see me after the other patients but they called me in. 

They started off saying they didn't know what tests I was there for or why I was there, I apologised for being late, explained I was prepared to wait but they just went on about not knowing what I needed. They then started to go through my medical history, including the anxiety, I told them I thought the test was for vitamin deficiency. After a while they sent me back out and then recalled me a little while later, took my blood tests and I was free to go.

I felt uncomfortable with the way they kept on.

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Responses

Response from Karen Thompson, Service Manager Community Nursing, Community Hospitals, Health Visiting, Treatment Rooms, Clydesdale, NHS Lanarkshire 6 years ago
Karen Thompson
Service Manager Community Nursing, Community Hospitals, Health Visiting, Treatment Rooms, Clydesdale,
NHS Lanarkshire

Service Manager, Clydesdale Locality

Submitted on 06/12/2017 at 21:36
Published on Care Opinion on 07/12/2017 at 10:16

picture of Karen Thompson

Dear Woodpigeonrp87,

I am sorry to hear that you were dissatisfied when accessing a clinic at Burnbank Medical Centre, recently. I apologise for the fact that your experience left you feeling uncomfortable.

We really try hard to improve our services based on the comments we receive from our patients. We would like the opportunity to discuss your experience more fully and I would appreciate it if you would be willing to contact our Patient Affairs who can link you to the appropriate senior staff member for the clinic.

Tel No: 01698 858321 Monday - Friday from 1pm - 4pm

email: PatientAffairs.Primarycare@lanarkshire.scot.nhs.uk

Thank you,

Karen Thompson

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