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Outpatients appointment at the opthemologist...

Story from nhs.uk

"Outpatients appointment at the opthemologist..."

About: Birmingham Midland Eye Centre (Bmec)

Staff lovely very friendly but my appointment was at 1330 I wasnt seen until 1600. Very poorly run clinic and lots of people waiting over 3 hours to be seen which is completely unacceptable when appointments were made for certain times.

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Responses

Response from Birmingham Midland Eye Centre (Bmec) 6 years ago
Birmingham Midland Eye Centre (Bmec)

Submitted on 19/12/2017 at 09:37
Published on nhs.uk at 10:31

Thank you for taking your time to write about your experience. I am sorry for the delay you had when waiting to be seen at the Birmingham and Midland Eye Centre. This is not the kind of care and service that we aim to offer our patients.

I will ensure that your feedback is passed onto the department’s manager, so waiting times can be improved. Kind regards, Elaine Newell, Chief Nurse.

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