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Colonoscòpy review

Story from nhs.uk

"Colonoscòpy review"

About: Heartlands Hospital

I was very happy with my experience today. The Staff were very friendly and professional. I was nervous about the procedure but I was put at ease by all who were there from start to finish and I am very pleased and impressed by the service

The Vanguard Unit is very clean and professionally run.

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Responses

Response from Heartlands Hospital 6 years ago
Heartlands Hospital

Submitted on 13/12/2017 at 08:56
Published on nhs.uk at 11:32

Dear Patient,

Please accept my apologies for the delay in responding to your posting.

Thank you for taking the time to post your comments regarding your recent Colonoscopy Review in the Vanguard Unit at Heartlands Hospital.

I am pleased that the staff were able to put you at ease and they were friendly and professional, as you was very nervous about the procedure.

I will forward your posting to the senior management team for the Vanguard Unit and asked that it shared with the staff, as

I am sure they will be absolutely delighted to read your positive comments regarding the staff and the Unit.

I hope you have recovered well following your procedure.

Once again thank you for taking the time to provide your comments, as all feedback is important to us.

Best wishes

Miss J. Langham

Patient Services Officer

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