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Colonoscopy Procedure

Story from nhs.uk

"Colonoscopy Procedure"

About: Basildon University Hospital

Attended for colonoscopy on 28.11.17.

Extremely nervous and was thinking of not attending due to my fear of the procedure. My message to anyone who may be fearful is PLEASE ATTEND. In my experience taking the pre prep the day before is worse.

When I arrived the staff were so friendly, helpful and really understood how frightening this procedure can be for some peple. The staff did their utmost to reassure me and from the moment i walked into reception until i left it was obvious all individuals in this department all worked together, for the best interest for the patient.

I was never left alone, always someone with me. Most importantly, for me, I knew who I talking to, who was doing the procedure, what will happen as the staff introduced themselves and their role. I was also pleased/relieved it was same sex wards.

This department is highly recommended. I would be very happy for a close member of my family to have this procedure done with the same staff that did mine.

(Thank you.)

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Responses

Response from Basildon University Hospital 6 years ago
Basildon University Hospital

Submitted on 27/12/2017 at 11:39
Published on nhs.uk at 12:31

We are always pleased when patients take the time to comment on their experience at Basildon Hospital and were glad to hear that you were pleased with the care and treatment you received when you attended for a colonoscopy.

We hope that your comments encourage patients who may be anxious about such a procedure, to attend their appointments as necessary.

Your kind words have been forwarded to the senior team to share with all staff in the department.

May we take this opportunity to thank you and to wish you all the very best for your future good health.

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