"Wonderful care from the whole team"

I was admitted to Raigmore hospital after sustaining an ankle fracture. Wonderful care from all involved.

Firstly very gentle and respectful ambulance crew. A warm reception from A&E staff, everyone was professional and very attentive. All introduced themselves, ensured they explained what was required, explained options. Plaster room staff were friendly and patient and took wonderful care of me.

When admitted to the ward for ongoing treatment, I met with a really nice consultant, who said welcome and put me at my ease. Followed this up with a consultation and included me as a partner in decisions. Mr Simpson, was really good at teaching his junior clinical team, but including me when explaining the best options and providing a really good rationale for what the clinical plan should be.

Nursing staff in both wards 3a, and 9b, were also very supportive, respectful and shared their knowledge. Theatre staff were welcoming and supportive at a time when you feel a bit sore and nervous. I spent some time with recovery staff who were also professional and respectful.

The whole is experience was very positive. Every member of the Raigmore team involved in my care were so helpful. I also had very positive experience of the portering and hotel services staff too. The clinical areas were very clean. Hand hygiene levels were excellent by all staff in all departments.

Nursing staff on 9b, a gynae ward were really excellent at looking after patients decanted from other clinical specialities. I was really impressed by that.