I cancelled something important this morning and travelled 1 hour to make this ENT appointment as the hospital had been rescheduling for months, and I really wanted to talk with the ENT doctor. When I arrived, they made me wait half an hour before telling me the doctor was performing surgery the whole day so couldn't see me, despite the fact I had received a text the day before reminding me to attend the appointment.
I am shocked the NHS can make this kind of error at the expense of wasting their patient's time and money to travel. It shows the department doesn't care about the problems of the patient or even show common decency of informing the patient their appointment has been cancelled unexpectedly.
"Cancelled my apt without telling me"
About: Guy's Hospital / Ear, Nose and Throat Guy's Hospital Ear, Nose and Throat SE1 9RT
Posted via nhs.uk
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from Guy's Hospital